Frequently Asked Questions (FAQ)

1. How do I delete a room?
2. Can I delete a client?
3. I want to set a number of attendees in a booking but I am restricted at a certain number. What's wrong?
4. I want to use a logo in my invoices. How can I?
5. How do I add a new user?
6. Why after adding a group filter do I not see it in the filter list?
7. Why after changing the capacity of a room does it not change how many attendees I can add to a booking?
8. Can I charge people in VenueBooker for equipment used?

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How do I delete a room?

To delete a room click on the room name to the left of the rooms timeline in Daily View. The name of the room will turn blue when you move the mouse pointer over it. You can then click the delete button on the form that appears.

Can I delete a client?

No. This is against the ethos of VenueBooker as it would delete all bookings associated with the client, including past bookings. If you have just added a client with no bookings and wish to remove then we recommend changing the name of the client, either to the next name you add to VenueBooker or to a recognisable entry like: Deleted BadmintonClub

I want to set a number of attendees in a booking but I am restricted at a certain number. What's wrong?

You need to change the capacity of the room to a higher value (if applicable). You can do this by clicking on the room name to the left of the rooms timeline and then increasing the capacity number. Then click modify and click refresh when back in daily view. You will now be able to create a booking with more attendees.

I want to use a logo in my invoices. How can I?

You need to create a logo and save it as complogo.bmp in the same directory as the VenueBooker database (typically c:\program files\venuebooker\database). It will then be present in all invoices.

How do I add a new user?

Open the VenueBooker administration program VBadmin.exe and click the Add User button. Fill in all reuested details> You can then go the permissions tab and set access rights for that user. Usernames default to Forename Inital of Surname, so Joe Bloggs username would be JoeB.

Why after adding a group filter do I not see it in the filter list?

Because after adding a group filter and returning to the Daily View you need to press the refresh button before the new filter will be displayed. Press Refresh and you will be able to apply the filter.

Why after changing the capacity of a room does it not change how many attendees I can add to a booking?

Because after changing the capacity of a room and returning to the Daily View you need to press the refresh button before the change will be enforced. Press Refresh and you will be see any changes made.

Can I charge people in VenueBooker for equipment used?

Currently not, You will need to build this in to the cost of the booking. A future upgrade will be released to address this.